Email from United regarding Coronavirus and season ticket

Sideshow Bob

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As you may be aware from discussions over the past few weeks, there is a firm commitment from the governing bodies to try to complete the domestic season in full.

The coronavirus pandemic has however created an unprecedented situation. While we await final decisions in the hope that scheduled games can still be played in front of fans, we wanted to update you on our planned approach for when decisions are made.

• If all remaining home games are cancelled or played behind closed doors, we will reduce the cost of your 2020/21 Season Ticket (by the value of the four games missed). If you do not intend to renew, please fill in this form and we will automatically issue a pro-rata refund to the card used to pay for your cup match tickets

• If any individual home games are cancelled or played behind closed doors we will automatically issue a pro-rata refund to the card used to pay for your cup match tickets

• To update the card held for cup payments please click below, a guide on how to do this can also be found on the ST Hub

• If matches are postponed, your tickets will remain valid

The Season Ticket renewal deadline, initially 1 May, has also been suspended. This will be continuously reviewed and a new deadline will be put in place once there is confirmation of the start date of the 20/21 season. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation.

Please visit ST Hub for daily updates on fixtures and a full statement.

We continue to monitor this rapidly-evolving situation day-by-day. The health of our fans, players and staff is incredibly important to us and we encourage you to continue to follow UK Government health guidelines.

Given the volume of calls the ticket office is currently managing, we would kindly ask you to refrain from calling us at this time unless your enquiry is of an urgent nature – our team are working remotely and will be in touch with all Season Ticket holders over the next few weeks.

Once there is more certainty around the fixture schedule, we will be back in touch to provide further information.
 

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